Established in 2014, Rainforest Tours Australia has been guiding people through parts of South-East Queensland for years, sharing a deep knowledge and passion for the local wilderness areas. With a local presence, expert guides and a commitment to sharing the wonders of our natural world in a safe and sustainable way, we pride ourselves on providing the ultimate rainforest experience.
Browse our reviews to find out more.
Browse our reviews to find out more.
Meet Our Guides
Ben
Ben is an outdoor enthusiast and avid traveller who has been hiking in Queensland since he was a child. As an energetic people person, Ben thrives on meeting new people and sharing his passion for the outdoors. |
Kaylene
With over 30 years experience hiking in these areas, Kaylene’s local knowledge is second to none. Founder of Rainforest Tours Australia, Kaylene has been helping people explore the World Heritage listed Gondwana Rainforests of Australia for years.
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Julian
Born and bred in South East Queensland, Julian is lucky enough to call the Gold Coast Hinterland his ‘backyard’. With his enthusiasm for all things outdoors and his infectious calm, Julian will ensure you have an unforgettable rainforest experience.
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Booking Terms and Conditions
Cancellation Policies
For cancellations relating to COVID-19 symptoms please contact Rainforest Tours Australia to discuss.
Customer Cancellation
Rainforest Tours Australia offer a flexible cancellation/amendment policy:
For bookings purchased via a third party agent or re-seller (e.g. TripAdvisor), a specific cancellation policy may be imposed by that party and all refunds will ultimately by the responsibility of the third party unless funds have already been remitted to Rainforest Tours Australia and evidence is provided. Rainforest Tours Australia are happy to assist with coordinating cancellations/refunds.
Operator Cancellation
Rainforest Tours Australia reserves the right to cancel a tour where it is considered unsafe to operate – e.g. severe/dangerous weather/road or park closures. In the event that Rainforest Tours Australia decides to cancel a booking, customers will be offered an alternative date or full refund.
Weather Policy
Rainforest Tours Australia operate nature based, outdoor activities and our tours will operate in all weather conditions provided it is declared safe by Rainforest Tours Australia. Rainforest Tours Australia reserve the right to amend tour itinerary to best suit the weather conditions and ensure the comfort and safety of guests. Rainforest Tours Australia reserve the right to cancel bookings and offer full refunds if weather conditions are deemed unsafe by Rainforest Tours Australia.
For cancellations relating to COVID-19 symptoms please contact Rainforest Tours Australia to discuss.
Customer Cancellation
Rainforest Tours Australia offer a flexible cancellation/amendment policy:
- Up to 24 hours before tour start time:
- Cancellation – full refund to customer (if booked directly)
- Amendment to booking – requests will be met wherever possible
- Within 24 hours of tour start time:
- Cancellation or amendment will incur forfeiture of the full cost of the booking
For bookings purchased via a third party agent or re-seller (e.g. TripAdvisor), a specific cancellation policy may be imposed by that party and all refunds will ultimately by the responsibility of the third party unless funds have already been remitted to Rainforest Tours Australia and evidence is provided. Rainforest Tours Australia are happy to assist with coordinating cancellations/refunds.
Operator Cancellation
Rainforest Tours Australia reserves the right to cancel a tour where it is considered unsafe to operate – e.g. severe/dangerous weather/road or park closures. In the event that Rainforest Tours Australia decides to cancel a booking, customers will be offered an alternative date or full refund.
Weather Policy
Rainforest Tours Australia operate nature based, outdoor activities and our tours will operate in all weather conditions provided it is declared safe by Rainforest Tours Australia. Rainforest Tours Australia reserve the right to amend tour itinerary to best suit the weather conditions and ensure the comfort and safety of guests. Rainforest Tours Australia reserve the right to cancel bookings and offer full refunds if weather conditions are deemed unsafe by Rainforest Tours Australia.
