Cancellation Policies
COVID-19 Related Cancellation
In the event that Government mandated restrictions or local area hotspot declarations result in cancellation of the event entirely, alternative dates will be arranged. Refunds will be offered to those guests who cannot postpone to the proposed dates.
Where individual bookings/guests are impacted by the imposition of state border restrictions or QLD Gov. declared hotspots, all efforts will be made to offer a reservation credit/alternative date. Where proposed alternative dates cannot be accommodated by customer, a refund will be offered less any non-recoverable deposits paid to accommodation provider (<72hrs notice).
For any cancellations relating to COVID-19 symptoms please contact us ASAP.
Customer Cancellation
Rainforest Tours Australia offer a flexible cancellation/amendment policy:
For bookings purchased via a third party agent or re-seller (e.g. TripAdvisor), a specific cancellation policy may be imposed by that party and all refunds will ultimately by the responsibility of the third party unless funds have already been remitted to Rainforest Tours Australia and evidence is provided. Rainforest Tours Australia are happy to assist with coordinating cancellations/refunds.
Operator Cancellation
Rainforest Tours Australia reserves the right to cancel a tour where it is considered unsafe to operate – e.g. severe/dangerous weather/road or park closures. Our tours and events require a minimum number of confirmed bookings to proceed. In the event that Rainforest Tours Australia decides to cancel a booking, customers will be offered an alternative date or full refund.
Weather Policy
Rainforest Tours Australia operate nature based, outdoor activities and our tours will operate in all weather conditions provided it is declared safe by Rainforest Tours Australia. Rainforest Tours Australia reserve the right to amend tour itinerary to best suit the weather conditions and ensure the comfort and safety of guests. Rainforest Tours Australia reserve the right to cancel bookings and offer full refunds if weather conditions are deemed unsafe by Rainforest Tours Australia.
COVID-19 Related Cancellation
In the event that Government mandated restrictions or local area hotspot declarations result in cancellation of the event entirely, alternative dates will be arranged. Refunds will be offered to those guests who cannot postpone to the proposed dates.
Where individual bookings/guests are impacted by the imposition of state border restrictions or QLD Gov. declared hotspots, all efforts will be made to offer a reservation credit/alternative date. Where proposed alternative dates cannot be accommodated by customer, a refund will be offered less any non-recoverable deposits paid to accommodation provider (<72hrs notice).
For any cancellations relating to COVID-19 symptoms please contact us ASAP.
Customer Cancellation
Rainforest Tours Australia offer a flexible cancellation/amendment policy:
- Up to 4 days before tour start time:
- Cancellation – full refund to customer (if booked directly)
- Within 4 days of tour start time:
- Cancellation will incur forfeiture of the full cost of the booking
For bookings purchased via a third party agent or re-seller (e.g. TripAdvisor), a specific cancellation policy may be imposed by that party and all refunds will ultimately by the responsibility of the third party unless funds have already been remitted to Rainforest Tours Australia and evidence is provided. Rainforest Tours Australia are happy to assist with coordinating cancellations/refunds.
Operator Cancellation
Rainforest Tours Australia reserves the right to cancel a tour where it is considered unsafe to operate – e.g. severe/dangerous weather/road or park closures. Our tours and events require a minimum number of confirmed bookings to proceed. In the event that Rainforest Tours Australia decides to cancel a booking, customers will be offered an alternative date or full refund.
Weather Policy
Rainforest Tours Australia operate nature based, outdoor activities and our tours will operate in all weather conditions provided it is declared safe by Rainforest Tours Australia. Rainforest Tours Australia reserve the right to amend tour itinerary to best suit the weather conditions and ensure the comfort and safety of guests. Rainforest Tours Australia reserve the right to cancel bookings and offer full refunds if weather conditions are deemed unsafe by Rainforest Tours Australia.
